Shipping Details

This store ships to the US only. For international orders, please call +1 252-473-6502.

Proper packing of returned items is the exclusive responsibility of the owner of the equipment. XANTÉ is not responsible for any part lost or damaged in transit for any reason. To prevent damages, XANTÉ recommends using the original packaging in the original shipping carton and pallet. If you do not have the original packing materials, contact XANTÉ Customer Service to order replacements. If the shipping company determines that damage caused in transit was due to improper packing, the owner is responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified because of damage caused by improper packing are not covered under this limited warranty.

Limited Warranty and Return Policy For Replacement Parts and Consumables

XANTÉ CORPORATION, INC. (XANTÉ) warrants Replacement Parts and Consumables to be free from manufacturing defect for a period of 90 days from the date of purchase. XANTÉ Replacement Parts and Consumables may be returned for a refund within 90 days of purchase, subject to a 15% restocking fee. The customer must obtain an RGA number and return the item in new condition and in the original packaging. The customer is responsible for shipping and insurance costs associated with returning Consumables and Replacement Parts for a refund. No refunds will be issued for items returned that do not meet return conditions and customer must pay shipping and insurance costs to retrieve these items. If a Replacement Part is purchased for a XANTÉ printer still under warranty, the new part will be covered for the duration of the printer’s existing warranty, or 90 days, whichever is longer.