Terms & Conditions

Terms & Conditions

Limited Warranty and Return Policy For Replacement Parts and Consumables

XANTÉ CORPORATION, INC. (XANTÉ) warrants Replacement Parts and Consumables to be free from manufacturing defect for a period of 90 days from the date of purchase. XANTÉ Replacement Parts and Consumables may be returned for a refund within 90 days of purchase, subject to a 15% restocking fee. The customer must obtain an RGA number and return the item in new condition and in the original packaging. The customer is responsible for shipping and insurance costs associated with returning Consumables and Replacement Parts for a refund. No refunds will be issued for items returned that do not meet return conditions and customer must pay shipping and insurance costs to retrieve these items. If a Replacement Part is purchased for a XANTÉ printer still under warranty, the new part will be covered for the duration of the printer’s existing warranty, or 90 days, whichever is longer.

To Make a Warranty Claim
Contact XANTÉ Technical Support (see contact information below) within the warranty timeframe specified above. To validate your claim request, you will be asked to provide some or all of the following:
Proof of Purchase
Printer Serial Number
Item Lot Number
Problem Description
Press Output
Sample Printer Output

WARRANTY DETAILS
If XANTÉ’s Technical Support determines the claim is valid and requires a Replacement Part and/or Consumable it will be shipped the same day, if possible, at XANTÉ’s expense.

XANTÉ’s Limited Warranty does not apply to failures caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of non-supported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from XANTÉ, whether written, oral or outlined in XANTÉ’s User’s Guide, or any defect not specifically covered by this Limited Warranty.

XANTÉ may not be held liable for lost wages, or lost income resulting from any event such as defect or parts delay. XANTÉ shall not be responsible or liable for any special, incidental or consequential damages or loss arising from the use of this product, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used by XANTÉ Corporation products.

XANTÉ will first provide technical support via telephone services needed to address customer questions concerning configuration setup, features and their function, operational capabilities and specifications of the unit. XANTÉ Technical Support will troubleshoot any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to install consumables and customer installable parts to aid in the diagnosis. XANTÉ will provide unlimited phone technical support during normal working hours Monday through Friday, 8:30 a.m. to 5:00 p.m. UTC+1 Time excluding XANTÉ observed holidays.

To Make a Warranty Claim
Contact XANTÉ Technical Support (see contact information below) within the warranty timeframe specified above. To validate your claim request, you will be asked to provide some or all of the following:
Proof of Purchase
Impressia® Serial Number
Item Lot Number
Problem Description

WARRANTY DETAILS
If XANTÉ’s Technical Support determines the claim is valid and requires a Replacement Part it will be shipped the same day, if possible, at XANTÉ’s expense.

After six months and before 12 months from the date of purchase, you may return the item to the factory for warranty repair of any manufacturing defect. For repairs covered under this limited warranty, XANTÉ will pay all shipping charges for which an RGA tracking number was issued, and shipping was arranged, by XANTÉ. Please see Shipping Details for important packing information.

XANTÉ’s Limited Warranty does not apply to failures caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of non-supported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from XANTÉ, whether written, oral or outlined in XANTÉ’s User’s Guide, or any defect not specifically covered by this Limited Warranty

XANTÉ may repair or replace the itemat XANTÉ’s discretion. XANTÉ may not be held liable for lost wages, or lost income resulting from any event such as defect or parts delay. XANTÉ shall not be responsible or liable for any special, incidental or consequential damages or loss arising from the use of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used by XANTÉ Corporation products.

Damaged Caused by Third Party Consumables
We recommend the use of XANTÉ consumables in your item. Use of non-XANTÉ consumables can damage your product and may void your Limited Warranty. Any damages resulting from or repairs required, due to the use of plates or consumables, that are not specifically XANTÉ approved are excluded and must be repaired at the customer’s expense.

Shipping Details
Pre-authorization by XANTÉ Technical Support is required before returning any item to the factory. A separate RGA number will be issued for each serial numbered item.

Proper packing of returned items is the exclusive responsibility of the owner of the equipment. XANTÉ is not responsible for any part lost or damaged in transit for any reason. To prevent damages, XANTÉ recommends using the original packaging in the original shipping carton and pallet. If you do not have the original packing materials, contact XANTÉ Customer Service to order replacements. If the shipping company determines that damage caused in transit was due to improper packing, the owner is responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified because of damage caused by improper packing are not covered under this limited warranty.

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XANTÉ’S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY. For additional information on obtaining service under this Limited Warranty or for information on other service options contact the place of purchase or contact XANTÉ directly at +31-26-319-3210 or XANTÉ EUROPE B.V., Marketing 1, 6921 RE, Duiven, The Netherlands

Transactions
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. XANTÉ reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

Availability, Errors, and Inaccuracies
XANTÉ's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. XANTÉ makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. XANTÉ reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation.

Risk of Loss

Except as otherwise set forth herein, the risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier.